Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Ship TimesWe offer next business day despatch on all orders (holidays excluded). Delivery times may vary depending on your location, the time of the year ie holiday periods and if a tailgate delivery is required.Shipping RatesShipping charges for you
We offer next-business-day delivery on our orders and charge a smoothed freight for accessories and for EGG Packages (Package deliveries require a tailgate delivery). From time to time we offer free freight for certain Big Green Egg items and item ca
We don't ship outside of Australia. We can on occasion ship orders to a forwarder address in Australia. In this case, the international customer takes full responsibility for the shipping process. Feel free to send an email if you wish to enquire abo
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
We are sorry to hear you received an incorrect item or a damaged item in your order! Please report your issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check