RETURN POLICYOur team want you to be happy with your purchase. If you have a change of mind, please reach out to us via email and we will try to help. We have a 30-day return policy, which means you have 30 days after receiving your item. Please refe

RETURN POLICY Our team want you to be happy with your purchase. If you have a change of mind, please reach out to us via <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:hello@biggreenegg.com.au">email&#xA0;</a>and we will try to help.We have a 30-day return policy, which means you have 30 days after receiving your item. Please refer the Exceptions / Non-Returnable Items section below.&#xA0;To be eligible for a return, your item(s) must be in the same condition that you received it, unassembled, unused and in the original packaging. You&#x2019;ll also need the receipt or proof of purchase. To start a return, you can contact us via email - <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">hello@biggreenegg.com.au</a>.Please note that returns will need to be shipped to the following address at your own expense:Big Green Egg Australia c/o Hark Enterprises Pty Ltd 19-25 Cyber Loop Dandenong South VIC 3175 AustraliaItems sent back to us without first requesting a return will not be accepted.If you&apos;re unable to arrange shipping for your own return, our team can&#xA0;assist with&#xA0;organising a pickup and return&#xA0;at your cost. This may be subject to additional charges and can be quoted on a case-by-case basis.Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:- Big Green Eggs that have been assembled or removed from the original box. -&#xA0;barbeque seasonings including rubs and sauces. - sale / clearance items. - gift cards.Please <a href="mailto:hello@biggreenegg.com.au">email </a>us if you have questions or concerns about your specific item.Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.&#xA0;Damages and Issues Please inspect your order upon receipt and <a href="mailto:hello@biggreenegg.com.au">email </a>us immediately if the item has arrived defective, damaged or if you receive an incorrect item. We will then evaluate the issue and rectify the issue.Refunds We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not.Once approved we will refund the full amount less any payment fees that we have incurred (credit card, paypal, Zip etc). The refund will be facilitated through your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we&#x2019;ve approved your return, please contact us by <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">email</a>.If you have any further questions, please don&#x2019;t hesitate to contact us:Big Green Egg Australia Hark Enterprises Pty Ltd 19-25 Cyber Loop, Dandenong South Victoria 3175, Australia e. <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">hello@biggreenegg.com.au</a> t. <a href="tel:03 9702 8823" style=" text-decoration: inherit;" title="tel:03 9702 8823">03 9702 8823</a>

What’s your return policy?

To start a return, you can contact us at hello@biggreenegg.com.au. Please note that returns will need to be shipped to the following address at your own cost:. Big Green Egg Australiac/o Hark Enterprises Pty Ltd19-25 Cyber LoopDandenong South VIC 317

To start a return, you can contact us at <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="hello@harkbbq.com">hello@biggreenegg.com.au</a>.&#xA0;Please note that returns will need to be shipped to the following address at your own cost:Big Green Egg Australia c/o Hark Enterprises Pty Ltd 19-25 Cyber Loop Dandenong South VIC 3175If your return is accepted, we&#x2019;ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How do I return an item?

Once your return has been received and processed, you will be notified by email when the refund has been issued. Please allow a few days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified by email when the refund has been issued.Please allow a few days for the refund to reflect in your account.

When will I receive my refund?

Big Green Egg Showroom:
Hark Enterprises Pty Ltd
19-25 Cyber Loop, Dandenong South, VIC, 3175

Or give us a call:

Big Green Egg Australia

Returns

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Can I add or remove anything from my order?

Can I change my ship address?

Order Enquiries

How do I track my order?

Shipping Policy

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Do you ship outside of Australia?

My order was marked delivered but it’s not here!

What do I do if I receive the wrong item in my order or it arrives damaged?

Shipping

Warranty information for Big Green Egg

Warranty

Manual MiniMax Carrier

Manual Portable Nest MiniMax

MiniMax

Manual Medium EGG

Manual Table Nest Medium

Manual intEGGrated Nest & Handler Medium

Medium

Manual Large EGG

Manual Table Nest Large

Manual intEGGrated Nest & Handler Large

Large

Manual XL EGG

Manual Table Nest XL

Manual intEGGrated Nest & Handler XL

Manual 2XL EGG

Manual Table Nest 2XL

Manual intEGGrated Nest & Handler 2XL

SPECIFICATIONS BUILT IN EGGS

Built In EGGs

Manual Portable Nest

Manual intEGGrated Nests

Manual Modular Nests

Modular Nest Expansion Frame

Manual Modular Nest Expansion Cabinet

Manual Acacia Table

Nests, Modular Nests & Tables

Manuals & Guides