How do I return an item?Updated 3 months ago

We have a 30-day return policy, which means you have 30 days after receiving your item. Please note there are Exceptions / Non-Returnable Items. 

For information about our Big Green Egg Return & Refunds process, please visit our website - https://biggreenegg.com.au/policies/refund-policy.

To start a return or to ask a question regarding an exchanges and return, send us an email.