How do I return an item?Updated 6 months ago

To start a return, you can contact us at [email protected]. 

Please note that returns will need to be shipped to the following address at your own cost:

Big Green Egg Australia
c/o Hark Enterprises Pty Ltd
19-25 Cyber Loop
Dandenong South VIC 3175

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.