RETURN POLICYOur team want you to be happy with your purchase. If you have a change of mind, please reach out to us via email and we will try to help. We have a 30-day return policy, which means you have 30 days after receiving your item. Please refe

RETURN POLICY Our team want you to be happy with your purchase. If you have a change of mind, please reach out to us via <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:hello@biggreenegg.com.au">email&#xA0;</a>and we will try to help.We have a 30-day return policy, which means you have 30 days after receiving your item. Please refer the Exceptions / Non-Returnable Items section below.&#xA0;To be eligible for a return, your item(s) must be in the same condition that you received it, unassembled, unused and in the original packaging. You&#x2019;ll also need the receipt or proof of purchase. To start a return, you can contact us via email - <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">hello@biggreenegg.com.au</a>.Please note that returns will need to be shipped to the following address at your own expense:Big Green Egg Australia c/o Hark Enterprises Pty Ltd 19-25 Cyber Loop Dandenong South VIC 3175 AustraliaItems sent back to us without first requesting a return will not be accepted.If you&apos;re unable to arrange shipping for your own return, our team can&#xA0;assist with&#xA0;organising a pickup and return&#xA0;at your cost. This may be subject to additional charges and can be quoted on a case-by-case basis.Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:- Big Green Eggs that have been assembled or removed from the original box. -&#xA0;barbeque seasonings including rubs and sauces. - sale / clearance items. - gift cards.Please <a href="mailto:hello@biggreenegg.com.au">email&#xA0;</a>us if you have questions or concerns about your specific item.Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.&#xA0;Damages and Issues Please inspect your order upon receipt and <a href="mailto:hello@biggreenegg.com.au">email&#xA0;</a>us immediately if the item has arrived defective, damaged or if you receive an incorrect item. We will then evaluate the issue and rectify the issue.Refunds We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not.Once approved we will refund the full amount less any payment fees that we have incurred (credit card, paypal, Zip etc). The refund will be facilitated through your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we&#x2019;ve approved your return, please contact us by <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">email</a>.If you have any further questions, please don&#x2019;t hesitate to contact us:Big Green Egg Australia Hark Enterprises Pty Ltd 19-25 Cyber Loop, Dandenong South Victoria 3175, Australia e. <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="mailto:online@hark.com.au">hello@biggreenegg.com.au</a> t. <a href="tel:03 9702 8823" style=" text-decoration: inherit;" title="tel:03 9702 8823">03 9702 8823</a>

What is your return policy?

If your order is within our 30-day return window and meets the requirements of our Refund Policy requirements, please follow the steps below:. Email us at hello@biggreenegg.com.au to provide details about the item(s) you wish to return and to request

If your order is within our 30-day return window and meets the requirements of our <a href="https://biggreenegg.com.au/policies/refund-policy">Refund Policy</a> requirements, please follow the steps below:<ol><li>Email us at <a href="mailto:hello@biggreenegg.com.au" style=" text-decoration: inherit;" title="hello@harkbbq.com" id="isPasted">hello@biggreenegg.com.au</a> to provide details about the item(s) you wish to return and to request a Return Authorisation number (RA#). Note: Items sent back to us without first requesting a return will not be accepted</li><li>Please return the item in its original condition and packaging to the following address and note that returns&#xA0;will need to be shipped to the following address at your own cost:Hark Enterprises / Big Green Egg Returns -&#xA0;RA# (use the RA # we provide) 19-25 Cyber Loop Dandenong South VIC 3175</li><li>Once the items are received and inspected, we will put through a refund via the same payment used at checkout.&#xA0; </li></ol>

How do I return an item?

Once your return has been received and processed, you will be notified by email when the refund has been issued. Please allow a few days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified by email when the refund has been issued.Please allow a few days for the refund to reflect in your account.

When will I receive my refund?

Big Green Egg Showroom:
Hark Enterprises Pty Ltd
19-25 Cyber Loop, Dandenong South, VIC, 3175

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